Strengthen your business with effective customer experience
by Stephen Brunsdon on 20-Nov-2017 13:19:00
World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors.
IT asset management: the business cost of not using ITAM
by Patrice Burnside on 10-Nov-2017 14:23:00
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?
Download the service management beyond IT podcasts
by Patrice Burnside on 05-Nov-2017 14:40:00
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is sometimes referred to as Enterprise …
4 podcasts + PDFs to help improve your ITSM strategy
by Patrice Burnside on 02-Nov-2017 14:48:00
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes. But we always do so with finite resou …
