Is Peer IT Support Right for Your Organization?
by Markos Symeonides on 23-Jul-2021 14:30:00
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer support—and facilitate it at scale. In most organizations, it happens under the radar. W …
ITIL 4 Guide: From Zero to Hero in 60 Minutes
by Markos Symeonides on 28-May-2021 13:45:00
Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 1m
3 Ways To Accelerate Incident Management
by Markos Symeonides on 04-May-2021 15:00:00
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of incident management practices varies greatly from one firm to another. In most organizations there …
How to Quick-Start Proactive Problem Management
by Markos Symeonides on 18-Mar-2021 14:00:00
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of our Making ITIL 4 Simple series. 🕙 8m Deep Dive
What next? How to Apply Mission-Based Prioritisation to IT
by Markos Symeonides on 03-Mar-2021 15:15:00
Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So how do we define proper prioritisation? And who should decide what gets prioritised? Hint: Connect it to your business mission. Part of our Making ITIL 4 Simple series. 🕙 4m
Confused About the ITIL 4 Service Value Chain?
by Markos Symeonides on 26-Aug-2020 13:00:00
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at what it is, how it works, and how you can apply it to transform service management. Part of our Making ITIL 4 Simple series. 🕙 5m
What is the ITIL 4 Service Value System?
by Markos Symeonides on 18-Aug-2020 13:45:00
The Service Value System is the core of ITIL 4. In this article, we'll walk you through it to help you understand what it is, why it's important, and how it works. Part of our Making ITIL 4 Simple series. 🕙 8m
A Brief History of ITIL
by Markos Symeonides on 07-Aug-2020 15:15:00
Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.
ITIL 4: Why Processes are now Practices
by Markos Symeonides on 03-Aug-2020 14:00:00
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read
