assyst Blog / Process Optimization

De-stress Your Service Desk With Detect-and-Correct Automation

Imagine if the phones stopped ringing. Imagine if you had time to deal with the repeat issues that have been bugging your service desk team forever. Imagine you could finally tackle those improvement projects which have been piling up for months. Detect-and-correct automation automati …

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Warm up your 2016 ITSM strategy with research from Axios, Deloitte and others

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.

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