assyst Blog / Process Optimization
by Markos Symeonides on 21-Aug-2020 13:30:00
Imagine if the phones stopped ringing. Imagine if you had time to deal with the repeat issues that have been bugging your service desk team forever. Imagine you could finally tackle those improvement projects which have been piling up for months. Detect-and-correct automation automati …
by Patrice Burnside on 03-Nov-2017 14:44:00
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.