assyst Blog / Recruitment
by Markos Symeonides on 23-Sep-2020 13:00:00
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are detected and logged. The way customer interaction happens. The way issues are diagnosed. The way fixes a …
by Markos Symeonides on 23-Jul-2020 17:18:22
In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals to ask if they find it difficult to recruit, train, and retain the right service desk staff.