assyst Blog / Replacement

What is Procurement Debt? The pain you avoid when you make a great tech purchasing decision

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In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting results now, even if this carries flaws which must be ironed out later. Procurement debt is what happens when the s …

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Are You Having the Right Conversations About Your ITSM Tool?

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As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck in a "merry-go-round", changing their tool every few years because each one doesn’t deliver on its promises.

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ITSM Tools Have Changed But Have You?

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Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies that are being managed (using the tools and ITSM best practices), through the capabilities (and su …

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Reflecting on ITSM trends from 2006 - 2016

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.

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Replacing your current ITSM solution? Part 1 – Drivers for replacements

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem? Running IT services in a big company is a very complex task, …

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Replacing an ITSM Solution

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

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Drivers for ITSM Solution Replacement

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of this post for a link to register. I have …

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