SaaS ITSM Software – Value without the overheads
by Stephen Brunsdon on 20-Feb-2018 17:12:34
With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist in large organizations without some level of automation to manage the complexity.
9 areas for service management improvement
by Patrice Burnside on 08-Nov-2017 14:34:00
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
Reflecting on ITSM trends from 2006 - 2016
by Patrice Burnside on 04-Nov-2017 14:42:00
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Replacing an ITSM Solution
by Markos Symeonides on 05-Sep-2017 17:25:00
In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.
Social IT Management: Another Reinvention of IT
by Markos Symeonides on 02-Sep-2017 17:28:00
IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people are used to facing change - and yet, there has been a recent change that has not been fully embraced - the push tow …
Is IT in the “Always Behind Business?”
by Markos Symeonides on 23-Aug-2017 15:23:00
Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to do more with less. These CIOs feel they just can’t keep up with the rapid frequency of cha …
