assyst Blog / Service Catalog

Major Manufacturer Replaces ServiceNow with Axios assyst

A major manufacturer replaces ServiceNow with assyst to create a better service desk.  đź•™ 4m

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Breaking the ITSM Replacement Cycle: Why this Online Retailer has been Loving assyst for 15 Years

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m

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Government Agency automates IT Delivery to meet Software Compliance with Axios assyst ITSM & ITOM Solution

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m

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How Advanced Service Desk Chatbots Work

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your knowledge base, infrastructure, service and support data unlocks a chatbot's ability to handle a broader range o …

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Psychology in the Service Desk: Firefighting and Burn-out

  For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue.   It could be a minor issue. It could be a catastrophic system failure which is impacting business revenue by the minute (Gartner estimates the average cost of ne …

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Oil giant uses assyst ITSM to transition 60K users to digital workplace from home (DWFH)

Like many of you, my organization moved swiftly to transition all employees to WFH across our global business which I am pleased to say went very well thanks to the readiness and huge efforts of our amazing teams. 

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5-step guide to greater ROI and Service Catalog usability

Designing or redesigning a Service Catalog?

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The best service management resources of 2015

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. 

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ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

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ITSM Best Practice - Driving Customer Satisfaction

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.

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