ITIL 4 Guide: From Zero to Hero in 60 Minutes
by Markos Symeonides on 28-May-2021 13:45:00
Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 1m
What Does "Value" Really Mean?
by Markos Symeonides on 04-Sep-2020 13:15:00
"Value" is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it, but it means different things to different people. ITIL 4 has value creation at its heart, so the meaning of value is critical to the success of service management …
Confused About the ITIL 4 Service Value Chain?
by Markos Symeonides on 26-Aug-2020 13:00:00
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at what it is, how it works, and how you can apply it to transform service management. Part of our Making ITIL 4 Simple series. 🕙 5m
What is the ITIL 4 Service Value System?
by Markos Symeonides on 18-Aug-2020 13:45:00
The Service Value System is the core of ITIL 4. In this article, we'll walk you through it to help you understand what it is, why it's important, and how it works. Part of our Making ITIL 4 Simple series. 🕙 8m
