Making IT Collaboration Work
by Dr Nigel Martin on 22-Oct-2017 15:28:00
IT needs to harness social technology with a clear purpose. Enterprise
How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction
by Markos Symeonides on 09-Sep-2017 17:22:00
Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social IT Management is widely known in the c …
Social IT Management: Another Reinvention of IT
by Markos Symeonides on 02-Sep-2017 17:28:00
IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people are used to facing change - and yet, there has been a recent change that has not been fully embraced - the push tow …
Video: Social Software and IT Service Management, An Expert’s Opinion
by Markos Symeonides on 20-Aug-2017 09:52:00
In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, …
George Spalding of PINK Elephant – Best Practices for Social IT Management
by Markos Symeonides on 19-Aug-2017 09:53:00
A few weeks ago we had the pleasure of sponsoring a webinar presented by George Spalding, Executive Vice President of PINK Elephant. The session “The Phenomenon of Social Media—How will it Impact your IT Organization ” highlighted the many aspects of social media, including its expon …
assyst10 Brings Social IT Management to the Enterprise!
by Markos Symeonides on 16-Aug-2017 10:03:00
As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes. That is why Axios Systems recently announced the general availabi …
