assyst Blog / Social IT Management

Social Knowledge Management

Capture versus Creation

Read Story

Making IT Collaboration Work

IT needs to harness social technology with a clear purpose. Enterprise 

Read Story

How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social IT Management is widely known in the c …

Read Story

Social IT Management: Another Reinvention of IT

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has not been fully embraced - the push tow …

Read Story

Video: Social Software and IT Service Management, An Expert’s Opinion

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, …

Read Story

George Spalding of PINK Elephant – Best Practices for Social IT Management

A few weeks ago we had the pleasure of sponsoring a webinar presented by George Spalding, Executive Vice President of PINK Elephant.  The session “The Phenomenon of Social Media—How will it Impact your IT Organization ” highlighted the many aspects of social media, including its expon …

Read Story

assyst10 Brings Social IT Management to the Enterprise!

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes.  That is why Axios Systems recently announced the general availabi …

Read Story

Subscribe by email