assyst Blog / Stephen Mann

3 Tips for Identifying the Right IT Service Desk Improvements

3 Tips for Identifying the Right IT Service Desk Improvements

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An Introduction to Enterprise Service Management

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We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone else, but we don’t totally know what we’re doing (and perhaps the “why” too).

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Trust: the not-so-secret ingredient for developing better service management

There are lots of things you can control  about               

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Service-management relationships: are you taking them for granted?

If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the   human side of service management.

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