3 Tips for Identifying the Right IT Service Desk Improvements
by Stephen Mann on 02-Dec-2019 14:05:00
An Introduction to Enterprise Service Management
by Stephen Mann on 11-Feb-2019 17:44:06
We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone else, but we don’t totally know what we’re doing (and perhaps the “why” too).
Trust: the not-so-secret ingredient for developing better service management
by Patrice Burnside on 29-Oct-2017 15:02:00
There are lots of things you can control about
Service-management relationships: are you taking them for granted?
by Patrice Burnside on 27-Oct-2017 15:12:00
If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of service management.
