IFS assyst named a Leader in Enterprise Service Management
by Candice Arnold on 14-Dec-2021 12:31:09
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader in the ESM space. If you’re thinking about changing your service management provider, t …
All you need to know about IFS assyst 11.4
by Candice Arnold on 29-Nov-2021 17:36:13
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and we have a whole host of exciting new features to …
De-stress Your Service Desk With Detect-and-Correct Automation
by Markos Symeonides on 21-Aug-2020 13:30:00
Imagine if the phones stopped ringing. Imagine if you had time to deal with the repeat issues that have been bugging your service desk team forever. Imagine you could finally tackle those improvement projects which have been piling up for months. Detect-and-correct automation automati …
