Microsoft Future Decoded 2019: AI and People dominate the agenda
by Martin Stewart on 09-Oct-2019 11:12:08
AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also a clear message that the AI explosion brings ethical challenges. The key message here …
Is 2017 the time for service unification?
by Stephen Brunsdon on 29-Nov-2017 12:30:00
After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.
7 in ’17: the key ITSM goals and challenges this year
by Stephen Brunsdon on 28-Nov-2017 12:35:00
ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your organization prioritize in the coming 12 months? O …
Reflecting on ITSM trends from 2006 - 2016
by Patrice Burnside on 04-Nov-2017 14:42:00
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Warm up your 2016 ITSM strategy with research from Axios, Deloitte and others
by Patrice Burnside on 03-Nov-2017 14:44:00
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.
The best service management resources of 2015
by Patrice Burnside on 01-Nov-2017 14:52:00
Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things
by Dr Nigel Martin on 14-Oct-2017 15:55:00
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #4: Enterprise Service Management
by Dr Nigel Martin on 13-Oct-2017 15:59:00
Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience
by Dr Nigel Martin on 12-Oct-2017 16:02:00
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #2: Business-IT convergence
by Dr Nigel Martin on 11-Oct-2017 16:07:00
Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT converg ence.
