assyst Blog / Trends
by Martin Stewart on 09-Oct-2019 11:12:08
AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also a clear message that the AI explosion brings ethical challenges. The key message here …
by Stephen Brunsdon on 28-Nov-2017 12:35:00
ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your organization prioritize in the coming 12 months? O …
by Patrice Burnside on 03-Nov-2017 14:44:00
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.
by Dr Nigel Martin on 14-Oct-2017 15:55:00
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.
by Dr Nigel Martin on 13-Oct-2017 15:59:00
Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.
by Dr Nigel Martin on 12-Oct-2017 16:02:00
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.
by Dr Nigel Martin on 11-Oct-2017 16:07:00
Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT converg ence.