assyst Blog / User Experience (2)

5 actions you should take today to improve IT customer feedback

Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails to get it right. Perhaps more importantly, however, we need to talk about how you can ace this aspect of servi …

Read Story

5-step guide to greater ROI and Service Catalog usability

Designing or redesigning a Service Catalog?

Read Story

How to improve the IT customer experience

A legacy technology-oriented mindset still prevails in many IT departments.

Read Story

Improving ITSM by leveraging user feedback

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.

Read Story

Enterprise Service Management - The End User Perspective

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective.  To understand one of the main benefits of Enterprise Service Management it is important to understand one key concept: the end user community of IT is also the end user community f …

Read Story

Top 7 ITSM trends for 2014 and beyond: End User Experience

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX).

Read Story

How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social IT Management is widely known in the c …

Read Story

What Is a Service Catalog? – A Quick Reference Guide

IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs low.  Arguably one of the best ways to achieve this is through a Service Cata …

Read Story

ITSM digest: 4 trending topics from last month

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of 2016 so far.

Read Story

Subscribe by email