assyst Blog / User Experience (2)
by Stephen Brunsdon on 17-Nov-2017 13:32:00
Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails to get it right. Perhaps more importantly, however, we need to talk about how you can ace this aspect of servi …
by Stephen Brunsdon on 15-Nov-2017 13:51:00
Designing or redesigning a Service Catalog?
by Dr Nigel Martin on 20-Oct-2017 15:32:00
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …
by Dr Nigel Martin on 12-Oct-2017 16:02:00
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.
by Dr Nigel Martin on 03-Oct-2017 16:41:00
This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important to understand one key concept: the end user community of IT is also the end user community f …
by Martin Stewart on 19-Sep-2017 17:01:00
Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX).
by Markos Symeonides on 09-Sep-2017 17:22:00
Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social IT Management is widely known in the c …
by Markos Symeonides on 22-Aug-2017 09:23:00
IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs low. Arguably one of the best ways to achieve this is through a Service Cata …
by Stephen Brunsdon on 02-Aug-2016 13:19:00
Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of 2016 so far.