3 Ways To Accelerate Incident Management
by Markos Symeonides on 04-May-2021 15:00:00
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of incident management practices varies greatly from one firm to another. In most organizations there …
What is the ITIL 4 Service Value System?
by Markos Symeonides on 18-Aug-2020 13:45:00
The Service Value System is the core of ITIL 4. In this article, we'll walk you through it to help you understand what it is, why it's important, and how it works. Part of our Making ITIL 4 Simple series. 🕙 8m
A Brief History of ITIL
by Markos Symeonides on 07-Aug-2020 15:15:00
Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.
ITIL 4: Why Processes are now Practices
by Markos Symeonides on 03-Aug-2020 14:00:00
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read
The 4 Dimensions of ITIL 4: Value Streams & Processes
by Martin Stewart on 21-Apr-2020 15:00:00
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers
