assyst Blog / Video

Protect your IT systems from cyber-crime by adopting an integrated ITSM-ITAM solution

It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the press, but how much can you do to mitigate these risks in your organiz …

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Is your IT business case doomed to fail?

It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an effective IT business case can align a project with the actual business needs and increase your chances of succe …

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ITSM Insight: Key facts driving market change

One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are met. Because the market moves so quickly from one month to the next, it can often be difficult …

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How to write an IT business case

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?

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Service Catalog Implementation Challenges and How to Avoid Them

In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one.  In this post, I will outline some of the common challenges associated with implementing a Service Catalog and outline 5 tips for overcoming them for an effi …

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Video: Social Software and IT Service Management, An Expert’s Opinion

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, …

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