assyst Blog / Voice of User

5 actions you should take today to improve IT customer feedback

Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails to get it right. Perhaps more importantly, however, we need to talk about how you can ace this aspect of servi …

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Improving ITSM by leveraging user feedback

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …

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