assyst Blog / webinar

Unify ITSM and ITOM for Better IT Services and Agility

Unified ITSM and ITOM

IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the technical platform for the services (and experiences) that deliver value to customers and e …

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How is IT going to deal with an unpredictable future?

A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the article is simple: technology is gettin …

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Breaking the ITSM fire-fighting loop

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s always a higher priority to attend to. F …

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Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.    Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It Depends…and…it has to be better than we’ve got now …

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The ROI of IT Service Management

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 

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