assyst Blog / Whitepaper
by Stephen Brunsdon on 22-Nov-2017 13:14:00
For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to running, growing and transforming businesses, IT departments are collapsing under the weight of their own legacy. IT maturity …
by Stephen Brunsdon on 18-Nov-2017 13:28:00
How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that doesn’t always have a clear cut answer.
by Patrice Burnside on 10-Nov-2017 14:23:00
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?
by Jonathan Boyd on 06-Nov-2017 14:39:00
Many of us in the IT industry face an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, but useless without being able to gain insight and interpret its meaning against the near-perfect state of perform …
by Patrice Burnside on 05-Nov-2017 14:40:00
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is sometimes referred to as Enterprise …
by Patrice Burnside on 03-Nov-2017 14:44:00
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.