assyst Blog / Whitepaper

The 7 steps crucial to achieving higher IT Maturity (and how to get over them)

For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to running, growing and transforming businesses, IT departments are collapsing under the weight of their own legacy. IT maturity …

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Sharing knowledge and boosting customer experience: Next stop, peer-to-peer?

How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that doesn’t always have a clear cut answer.

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How to improve the IT customer experience

A legacy technology-oriented mindset still prevails in many IT departments.

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IT asset management: the business cost of not using ITAM

If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?

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How to write an IT business case

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?

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Your guide to better IT reporting

Many of us in the IT industry face an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, but useless without being able to gain insight and interpret its meaning against the near-perfect state of perform …

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Download the service management beyond IT podcasts

As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is sometimes referred to as Enterprise …

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Reflecting on ITSM trends from 2006 - 2016

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.

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Warm up your 2016 ITSM strategy with research from Axios, Deloitte and others

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.

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The best service management resources of 2015

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. 

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