Across our LinkedIn communityand beyond, we love to share great resources designed specifically to help improve your ITSM program.
With 2015 winding down, now's the perfect time to revisit some of the most popular resources that our community members found most useful this year. These recommendations are based on some of the year's most-downloaded resources.
We start with advice from Sharon Taylor, Chief Architect of ITIL® v3, aboutmastering your Service Catalog. Sharon does a terrific job of explaining how to create a Service Catalog, telling you in detail what to avoid and revealing the best practices worth following.
If you're priortizing better IT collaboration, don't miss this easy-to-digest, 5-minute briefing forgetting the most from IT collaboration. It includes seven steps to collaborative success and features a great use case with a CRM application.
Service-oriented professionals can look forward to taking their performance up a notch thanks to this highly recommended how-to guide for improving service delivery. It reveals the key questions you must ask to improve service delivery and IT maturity throughout the organization.
And don't forget this handy guide featuring support forbuilding a service-oriented enterprise. Within it, you'll discover the true value of using service management beyond IT, to improve service delivery in departments such as Finance, HR, Procurement and others.