Social IT is cutting edge, but many organizations are struggling with where to start and how to make the theory work in practice.
This whitepaper clearly explains the key concepts behind Social IT and how they can be applied to deliver tangible benefits – better communication, better alignment, better knowledge sharing, better support, more productivity and happier IT customers.
In this whitepaper you'll find out:
What is Social IT
The key concepts you need to understand
What’s in the Social IT “toolset”
Key questions you need to ask to get things moving
Top tips for success
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