In this how-to guide we look at how you can build a Voice-of-the-User (VoU) program to tap into feedback and better align services with end user expectations.
In this how-to guide you’ll find out:
How to plan a Voice-of-the-User strategy
How to “pull” feedback from the end user community
User feedback “listening posts” you need to set up
Challenges in analyzing and prioritizing innovations
Measuring results and demonstrating ROI
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