Improving the IT customer experienceDelivering world-class customer experience (CX) is the No.1 priority for business and technology leaders.1 But only 8% of customers believe they receive superior customer experiences.2   

What does this mean for IT, and what can you do to improve the situation?


  • Why CX tops the executive agenda
  • How to incorporate CX into the ITIL® processes
  • How to design, improve and measure CX

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1 Forrester, Business Technographics® Global Priorities And Journey Survey, 2015

2 Bain and Co., Closing the Delivery Gap