Unified Self Service Portal

Help users help themselves

A modern, consumer-style IT experience

 In the digital age, employees expect to use the same kinds of digital tools in the workplace as they use in their consumer lives. The assyst self-service portal provides a one-stop-shop for employee technology needs: self-logging, access to knowledge and collaboration, status visibility, a service catalog, and simple self-help tools. 

ITSM Service Desk Software Screenshot
Purpose built for rapid deployment and a frictionless experience, the assyst IT portal is designed for simplicity.
Zero training required.

See how you can cut costs and boost IT customer satisfaction with assyst

Reduce costs and improve IT customer satisfaction

Empower customers to self-solve up to 40% of technology issues with a user-friendly IT portal.

Self-logging and resolution

Employees bypass the service desk bottleneck to log their own issues and find solutions. Intuitive issue logging, status tracking, a searchable knowledge base, and a powerful collaboration platform all empower employees to find information, seek help, and fix issues faster—without calling the service desk.

“We have seen a substantial increase in self-logging. The number of calls to the service desk has visibly reduced, allowing staff to focus on improving service to our internal customers."

Knowledge base

Knowledge is a critical enabler for self-service. The assyst self-service portal includes a searchable knowledge base and knowledge management system, making it easy to capture, structure, and share knowledge assets of all types: articles, documents, tutorials and videos.

"Besides supporting service delivery, we use assyst to control our IT assets, do reporting and to manage the knowledge database. There is no need for additional software packages."

Service Catalog

The assyst service catalog is an award-winning storefront for IT. This consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process. Behind-the-scenes process automation enables instant delivery of digital services.

"The assyst tool is especially useful in managing the nuances of our expansive service catalog."

Open collaboration

An integrated collaboration platform enables users to reach out to colleagues for help, wherever they are—to uncover otherwise hidden organizational knowledge. Collaboration sessions are automatically added to the knowledge base for future use, so problem-solving sessions are always captured.

“Collaboration tools have helped us unlock, capture, and reuse pockets of knowledge across the organization.”


See how you can cut costs and boost IT customer satisfaction with assyst

Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!

Key self-service features

The assyst self-service portal is a core part of the assyst IT management app. Nothing to integrate 

Web and Mobile


Anytime, anywhere access through a web portal and mobile app (iOS 7 / Android).

Personal Home Page


Drag-and-drop home page design lets employees choose which widgets they see on their home page.

End User Reports


Makes it easy for non-IT people to find, view and share reports.



Employees can track service status and the progress of incidents and requests.

Quick Setup


Template-based deployment gets you up-and-running faster. No coding or integrations required.



Options to apply your company name and color palette and embed the portal into your existing corporate intranet.

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

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The assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.

Process Automation


Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

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Service Desk Software


Empower your agents with the technology they need to fix and close more incidents first time.

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Grow your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.

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Password Reset


Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

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Service Catalog


Improve the IT customer experience with an award-winning consumer-style service portal.

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Knowledge Management


Quit reinventing the wheel. assyst integrates knowledge capture and sharing into every aspect of IT to promote reusable knowledge.

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Mobile IT Workforce


Give your IT people access to the information and controls they need to perform while out in the field.

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IT Dashboards


Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

Manage your service portfolio, infrastructure, operations, and governance in one app.


See how you can improve IT support and boost IT customer satisfaction

Helping you on your journey to digital transformation



Key strategies for reducing service desk calls

Reduce call volumes to reduce costs and shift focus toward innovation

  • Why reduce calls to the service desk
  • How to assess and manage demand
  • Tools to help you manage demand and costs

60 minutes



Why you should care about the IT customer experience

A quality customer experience is as important as the quality of service

  • The importance of CX to IT
  • What good CX looks like
  • How to improve the IT customer experience

30 minute read

Case study


Fife Council rolls out service catalog to 15,000 staff

Local government organization helps employees help themselves

"Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live."

10 minute read