Planning an IT service improvement roadmap is complex and requires consultation with many stakeholders from within IT and the business. There will be many questions that need to be asked.
Asking the right questions will help you gather the information you need to make sound strategic planning decisions. The result is a workable IT maturity improvement roadmap that will deliver a more capable, agile and cost-effective IT department.
In this how-to guide you’ll find out:
The power of questions in IT strategy
The big four questions for managing improvement projects
Questions to ask at each stage
Questions vs. Metrics
The importance of questions in IT culture
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