Using assyst ITOM to make informed business decisions

Focus on Business used IFS assyst’s ITOM solution to not only enrich data and provide management information quickly but also deliver an overall quality service across the organization's business areas. 

By implementing IFS assyst, the company has:

  • Enabled real-time escalations on SLA breaches 

  • Enhanced asset discovery 

  • Improved service fulfillment, significantly bringing down costs