We cover the big changes in ITIL 4: the Service Value System, the Service Value Chain, The 4 Dimensions, and the 7 Guiding Principles. Read this report and you’ll know what each of these are—and how they fit together to create transformational change in the way ITSM happens.
In this guide you will learn:
- What is new in ITIL 4
- Understand the Service Value System
- The Service Value Chain and Value Streams
- Where Lean and Agile fit into ITIL 4