See the broader context of the issue. assyst gives you detailed visibility of the user, the service, supporting infrastructure, previous issues, changes, and more.
PinkVERIFY accreditated for all 16 ITIL processes, assyst supports best practices from day one. No modules to integrate.
Redirect 50%+ of your daily service desk traffic to digital channels with our easy-to-use web and mobile portal.
Make the most of what your people know with a curated knowledge base and IT collaboration tools for real-time problem-solving.
You get a complete, service-oriented view of your infrastructure, configuration, status, and history, making it easy to find root cause faster.
Automatically detect and resolve endpoint security and performance issues, reducing the flow of incidents to the service desk.
Manage services and operations from the business viewpoint with assyst.
Why you should care about the IT customer experience (CX)
A quality customer experience is as important as the quality of service
30 minute read
What great IT service looks like…and how to achieve it
What great IT service looks like…and how to achieve it
35 minute read
Building a social service desk
Key concepts behind Social IT and how they can be applied to deliver benefits
25 minute read
