Comprehensive guide to optimizing ITSM in 2016Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.

Do your goals resonate with the industry? Find out now, plus get leading insights from Deloitte, HDI and the Service Desk Institute. The paper also features Gartner research.

Read the whitepaper to discover:

  • The industry’s top 10 ITSM goals for 2016
  • The goals that fell flat in 2015, and why they matter
  • Leading challenges in terms of budgeting and more
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