Our latest eBooks and videos
eBooks & guides

Why 80% of digital transformation projects fail
The biggest reason many digital transformation projects fail and the problems that contribute to the failure.

How to quantify the ROI of omnichannel ITSM
An Omnichannel Support Strategy Can Save You Millions of Dollars Every Year

Future-proof your ITSM
Extreme IT agility is the antidote to business disruption

The buyer's guide to Enterprise Service Management
How to Evaluate Enterprise Service Management Solutions.


Guide to migrating to a new ITSM platform
7 steps for delivering success

Building a business case for IT investment
Overcoming hurdles and turning innovation into reality

30-60-90 day plan for new IT managers
To succeed in your new role, you’re going to need a plan – and that’s what this guide is for

Making Enterprise Service Management happen
How to succeed with Enterprise Service Management

Management playbook for modernizing ITSM to support home working
New challenges require new capabilities. Upgrade your service desk to support home working at scale.

What is Enterprise Service Management?
Rewiring your business for the digital age.

Make your Service Catalog user-centric
The 5-step guide to increasing ROI

Have you outgrown your ITSM?
6 signs you are ready to embark on your ESM journe

8 Big IT service desk challenges... and how to use ITSM to solve them
The challenges service desk managers face, the trends behind them, and the opportunities that arise from overcoming each of them.
Case management
Disentangle complex IT and non-IT services involving multiple stakeholders and processes, and ensure all tasks are checked off.