Abu Dhabi Judicial Department enhances customer service with assyst

In pursuit of a vision to become one of the world's top governments, the Abu Dhabi Judicial Department embarked on a historic restructuring journey. Their mission was to create a government structure that delivers world-class services to residents, visitors, and businesses. Central to this vision was the establishment of an independent judicial system dedicated to justice and the rule of law.



By implementing IFS assyst, the company has:

  • Streamlined service management by replacing manual, paper-based processes with an efficient digital system
  • Enhanced integration: integrated with core applications and monitoring tools for seamless operations
  • Expanded service offerings by providing over 700 services, extending beyond IT to various departments
  • Realized a 94% increase in service desk efficiency
  • Achieved a 90% improvement in SLA adherence
  • ...and more


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