Remedy replaced and assyst implemented throughout the Council in only 106 Days  

The City and County of Swansea needed to bring two service desks into one in 106 days, consolidating corporate and schools’ internal processes while keeping their data separate. 

By implementing IFS assyst, the company has: 

  • Achieved the tight implementation deadlines 

  • Gained greater functionalities for their internal services 

  • Grown self-sufficient in driving IT service forward