When service operations are scattered across 70 locations—from urban offices to offshore vessels—visibility is everything.

The Department of Primary Industries and Regional Development (DPIRD) needed more than just a system to log tickets. They needed unified, streamlined service management across their vast operations. Inbox-based request handling was no longer sustainable.

That’s when DPIRD transformed its service model with IFS assyst.

With IFS assyst, DPIRD gained:

• Clear visibility into 35,000–45,000 service events annually—up from 19,000.
• Unified workflows across IT, HR, and Finance, replacing manual silos.
• Faster resolution times through automation and knowledge sharing.
• Greater control over service performance, no matter the location.

Want to see how DPIRD went from inbox chaos to intelligent service orchestration?

Download the full case study to explore how IFS assyst helped DPIRD optimize service delivery at scale, without overcomplicating the process.