assyst boosts productivity for leading Middle East newspaper
Moving away from the ‘firefighting mode’, the Middle East’s leading newspaper Gulf News took a proactive approach to ITSM to transform their IT service capabilities.
By implementing IFS assyst, the company has:
- Reduced the number of incidents per week by 43%
- Supported 20% more business users without increasing support staff
- Resolved 79% of incidents and requests within SLA timeframes