Gulf News

assyst boosts productivity for leading Middle East newspaper

Moving away from the ‘firefighting mode’, the Middle East’s leading newspaper  Gulf News took a proactive approach to ITSM to transform their IT service capabilities. 

By implementing IFS assyst, the company has:

  • Reduced the number of incidents per week by 43% 

  • Supported 20% more business users without increasing support staff 

  • Resolved 79% of incidents and requests within SLA timeframes 
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