Hull City Council excels at Enterprise Service Management, enhancing experiences for 14,000 employees
Council transforms Service Desk, shifting 78% of call logging online, consolidating separate databases into one, and freeing up a third of storage capacity to reduce costs.
By implementing IFS assyst, the company has:
- Established a single source of truth with a central, secure CMDB
- Increased data accuracy for support staff
- Improved service desk efficiency