Hull City Council CS

Hull City Council excels at Enterprise Service Management, enhancing experiences for 14,000 employees

Council transforms Service Desk, shifting 78% of call logging online, consolidating separate databases into one, and freeing up a third of storage capacity to reduce costs. 

By implementing IFS assyst, the company has:

  • Established a single source of truth with a central, secure CMDB 

  • Increased data accuracy for support staff 

  • Improved service desk efficiency