KSB manages 2,500 incidents into CMDB each month in assyst in multiple languages
With IFS assyst, KSB saw a noticeable workload reduction at the Service Desk and transparency of the business processes, as it significantly simplified the day-to-day operations.
By implementing IFS assyst, the company has:
- Shortened incident resolution times
- Reduced database maintenance effort and operational costs
- Aligned IT processes to ITIL guidelines