KSB manages 2,500 incidents into CMDB each month in assyst in multiple languages  

With IFS assyst, KSB saw a noticeable workload reduction at the Service Desk and transparency of the business processes, as it significantly simplified the day-to-day operations. 

By implementing IFS assyst, the company has:

  • Shortened incident resolution times 

  • Reduced database maintenance effort and operational costs 

  • Aligned IT processes to ITIL guidelines