Large UK online retailer adapts assyst to save £3.1 million
UK’s largest and most successful online and home shopping company used assyst to facilitate customer-focused service improvements, bringing a £3.1 million benefit to the business.
By implementing IFS assyst, the company has:
- Reduced the number of incidents by 50% in 18 months
- Improved their employment engagement score by 20%
- Saved over £835,000 annually with automatic redirect