UK retailer

Large UK online retailer adapts assyst to save £3.1 million

UK’s largest and most successful online and home shopping company used assyst to facilitate customer-focused service improvements, bringing a £3.1 million benefit to the business. 

By implementing IFS assyst, the company has:

  • Reduced the number of incidents by 50% in 18 months 

  • Improved their employment engagement score by 20% 

  • Saved over £835,000 annually with automatic redirect