How Parexel created a snowball effect of great service experience

An organization specializing in clinical research successfully expands enterprise service management across the business, resulting in a successful cycle of customer satisfaction.


By implementing IFS assyst and extending it beyond IT, the company has: 

  • gained visibility of more than 25,000 end-user devices
  • streamlined key processes
  • saved time
  • provided a single source of truth for updates
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