Managing service delivery across five cities and 14,000+ users isn’t easy, especially with siloed tools, inconsistent SLAs, and disconnected teams.

The Royal Commission for Jubail & Yanbu (RCJY) knew it needed a smarter approach. By consolidating four systems into one and adopting IFS assyst, RCJY transformed how services are delivered across its industrial, healthcare, and education sectors.

With IFS assyst, RCJY unlocked:

• 25% increase in ticket volumes, reflecting stronger user engagement
• 10% reduction in resolution times with centralized SLAs
• 95% customer satisfaction in the first quarter after go-live
• 17% drop in routine execution time through automation

Download the full case study to discover how RCJY streamlined operations across a complex, multi-city environment with IFS assyst.