SAIB achieved efficiencies through switching their ITSM solution to assyst


Saudi Investment Bank achieved full control of their IT infrastructure and greater insight into business and IT management for enhanced service delivery and optimized end-user experience. 

By implementing IFS assyst, the company has:

  • Received 85% fewer calls compared with their previous solution 

  • Quickened incident resolution times 

  • Met their aim of being fully compliant with ISO 20000