As Saudi Hollandi Bank (SHB) expanded, the existing IT infrastructure managed by manual processes was no longer adequate for their growing requirements. They wanted a system to effectively adopt ITIL and put in place ITSM best practices. 

By implementing IFS assyst, the company has:

• Freed up resources for proactive initiatives 
  
  
• Reduced service desk calls by 30% 
  
  
• Increased service and systems availability