Manual service request fall 30% After Saudi Hollandi Bank Adopts assyst self-service solution
As Saudi Hollandi Bank (SHB) expanded, the existing IT infrastructure managed by manual processes was no longer adequate for their growing requirements. They wanted a system to effectively adopt ITIL and put in place ITSM best practices.
By implementing IFS assyst, the company has:
- Freed up resources for proactive initiatives
- Reduced service desk calls by 30%
- Increased service and systems availability