Saudi Hollandi

Manual service request fall 30% After Saudi Hollandi Bank Adopts assyst self-service solution


As Saudi Hollandi Bank (SHB) expanded, the existing IT infrastructure managed by manual processes was no longer adequate for their growing requirements. They wanted a system to effectively adopt ITIL and put in place ITSM best practices. 

By implementing IFS assyst, the company has:

  • Freed up resources for proactive initiatives 

  • Reduced service desk calls by 30% 

  • Increased service and systems availability
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