SRUC

SRUC's IS & non-IS departments use assyst to manage efficiently and produce meaningful reports

Scotland’s Rural College (SRUC) needed a system that provides efficient incident management and aligns with ITIL across all disciplines, to establish best practices for critical IT processes. 

By implementing IFS assyst, the company has:

  • Decreased number of recorded calls 

  • Enhanced resource planning through service request level monitoring 

  • Streamlined the employee onboarding process