Service desk customers expect a choice of channels and a seamless cross-channel experience.
By adding new digital channels and intelligent chatbot agents to the way your service desk interacts with customers, your organization can scale-up capacity, put out the fires, and regain control over demand.
In this whitepaper, find out about:
- The difference between multichannel and omnichannel
- How to quantify ROI and justify your omnichannel initiative
- The scale of ROI you can expect from self-service, live chat, and chatbots