Taking advantage of all ITSM's benefits, people have been exploring additional areas in which its practices can be applied, leading to enterprise service management (ESM).

Approximately 70% of organizations have already started or planned to launch ESM initiatives. This doesn’t seem like it’s stopping anytime soon. What's holding you back from getting on board?

With this ebook, you'll learn:

• how ITSM has evolved beyond IT
• how organizations have adopted ESM beyond IT
• how you can put ESM to work for your organization