Great IT customer experiences don't happen by accident. For a better, more flexible service experience, IT teams must take a strategic and proactive approach in their service design and delivery, taking into account the various contexts and end-users’ expectations and preferences.

Download this free whitepaper to discover:

• What makes a great IT service experience
• The strategy you can take to improve your IT service experience
• How to manage value and failure demands
• How to modernize the IT service request experience