Great IT customer experiences don't happen by accident. For a better, more flexible service experience, IT teams must take a strategic and proactive approach in their service design and delivery, taking into account the various contexts and end-users’ expectations and preferences.
Download this free whitepaper to discover:
- What makes a great IT service experience
- The strategy you can take to improve your IT service experience
- How to manage value and failure demands
- How to modernize the IT service request experience